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General FAQs About Our Boards
To slow down you push the trigger forward on the handheld remote. The brake is firm when applied at medium to fast speeds and is very safe. The braking is softer at slow speeds and may not bring you to a complete halt. It has been designed to be as safe as possible.
This varies depending on the rider weight, terrain and slope. On a good flat road/footpath the bamboo series and carbon street board can reach speeds of 35-38kms per hour. However the boards are not about speed more-so about carving and cruising.
Yes. The boards can handle small to medium inclines no problems. Again it depends on rider weight, terrain and how steep the hill is. It’s best to approach hills with some momentum for an easier climb. Constant hill riding is not advised as it puts strain on the motor.
Bamboo street - up to 30km and 80mins recharge time
Bamboo AT - Up to 15km and 80mins recharge time
Carbon street - Up to 40km and 120mins recharge time
Carbon AT - Up to 30km and 120mins recharge time
These specs are tested on fairly flat ground with a few small inclines. Battery life depends on factors such as weight of rider, terrain, inclines and also the way the rider uses the trigger. On the AT boards, battery range can vary if PSI levels get below 40PSI.
Approximately 1000 full recharges.
FAQs About Online Orders
For the Asia region, we do not have any physical retail stores or retailer yet. Our boards are very niche products, and as such we do not maintain expensive retail spaces that will increase the final price of the boards unnecessarily.
As such, all our boards are sold exclusively online via this website. We do have a stock warehouse and support center in Kuala Lumpur, Malaysia and in Singapore to ensure speedy delivery and adequate supply of spare parts for our customers. Speedy delivery and excellent customer support for our customers is our priority.
Malaysia & Singapore
Our Asia distribution base is in Kuala Lumpur, Malaysia and in Singapore. Shipping for customers in these two countries will be overnight courier by land. You will typically receive your board within 2 work days from order. Delivery fees are US$60.
Outside of Malaysia and Singapore
Due to airline restrictions on shipping equipment with Lithium batteries, all orders to countries like Taiwan, Hong Kong, Indonesia, the Philippines…etc. require an IATA DG certification BEFORE they can be shipped by air courier. Orders need to be manually processed and the cost is US$280 to US$320 to ship by courier. It will take about 1 week for the declaration process to complete and another 2-4 work days for DHL to deliver to your address. Please contact us to place your international order. Our team will verify that your country can receive the item before proceeding to process your order.
Malaysia & Singapore
Our Asia distribution base is in Kuala Lumpur, Malaysia and in Singapore. Shipping for customers in these two countries will be overnight courier by land. You will typically receive your board within 2 work days from order. Delivery fees are US$60.
Outside of Malaysia and Singapore
Due to airline restrictions on shipping equipment with Lithium batteries, all orders to countries like Taiwan, Hong Kong, Indonesia, the Philippines…etc. require an IATA DG certification BEFORE they can be shipped by air courier. The shipping cost is approximately US$280 to US$320 to ship by courier regionally. This includes courier shipping together with IATA certification and DG excess. It will take about 1 week for the declaration process to complete and another 2-4 work days for DHL to deliver to your address. If your country is not listed as an available option for online orders, please contact us to place your international order. Our team will verify that your country can receive the item before proceeding to process your order.
We accept payments through Paypal and major credit cards. A Paypal account is not required. If you do not have a Paypal account click on the "Pay with my credit or debit card" link on the Paypal checkout page.
Malaysia & Singapore
Our Asia distribution base is in Kuala Lumpur, Malaysia and in Singapore. Shipping for customers in these two countries will be overnight courier by land. You will typically receive your board within 2 work days from order. Delivery fees are US$60.
Outside of Malaysia and Singapore
Due to airline restrictions on shipping equipment with Lithium batteries, all orders to countries like Taiwan, Hong Kong, Indonesia, the Philippines…etc. require an IATA DG certification BEFORE they can be shipped by air courier. Orders need to be manually processed and the cost is US$280 to US$320 to ship by courier. It will take about 1 week for the declaration process to complete and another 2-4 work days for DHL to deliver to your address. Please contact us to place your international order. Our team will verify that your country can receive the item before proceeding to process your order.
Yes, we do not store your payment information on our servers as checkout is done via Paypal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information on security with paypal, visit this link.
After successfully completing the checkout process, we will receive your order and within 1 work day, we will proceed to assemble and pack your order for shipping. Once your board ships, we will send you a notification email with the courier tracking number. Shipping times will vary depending on location and shipping method.
Yes, you will receive an email receipt of payment and if you create a free user account on our website, you will be able to view past and present orders including the order status by logging into the customer area on our website.
Yes there is a 180 day warranty. For more info please see our Store Policies page.
If there is a problem with your board please check our troubleshooting guide here as we have detailed videos and instructions on how to fix most problems.
If the problem still persists contact us here and we’ll get back to you asap. We will troubleshoot the issue with you remotely and if needed we will send you any replacement parts immediately. Please email us using the form above instead of using other channels like Twitter, Facebook or Whatsapp.
All parts of the boards are modular. The parts are installed with screws and wire connectors and can be replaced easily with some simple guidance.
For more information please refer to our Store Policies page.
FAQs About The New GTR Series
Sorry but the GTR electrical components are a different shape and size and cannot fit our earlier board designs.
The GTR series boards is like the GT but on steroids! The GT skateboards were designed back in 2014, the GTR is the 2019 model. Every part of the GTR board has been improved from build quality/strength, raw materials, electrical components, software and ride quality. The GTR uses Bluetooth technology along with new patent pending battery technology which delivers an extremely smooth power delivery performance and is exhilarating to ride!
No. The R2 Bluetooth remote can only communicate with the GTR Bluetooth motor controllers. The GT boards use Wifi communication when operating, the GTR uses Bluetooth communication when operating. If these remotes are swapped then the remote cannot pair to the motor controller.
No. The GTR motors have custom water proof connectors and can only connect to the GTR Bluetooth motor controllers, they will not assemble to the GT motor controllers.
The standard 14AH GTR battery cannot be taken onto any plane due to being too large. However, the 4.2AH travel battery (151.2 watt hours) can be taken onto a plane with airline approval prior to boarding. The travel battery can only be stored in carry-on luggage, carry a maximum of 2 pieces per person and you must notify the airline during check-in (or in advance) that you have spare batteries in your possession. Our travel battery is 151.2 watt hours in size and this fits within the 100 – 160 watt hours range.
No. The GTR charging port is shaped like the letter D making it impossible to use any previous Evolve charger. The GTR charger cannot fit any older Evolve board due to being a D shaped connector. The reason we changed the connector shape is to prevent people using non evolve chargers or older chargers that can potentially damage the new power flex battery.
No, the GTR board is not water proof. Having said that, the new GTR boards are far superior to all previous generation boards as we have made every effort to seal up the electrical enclosures to prevent water getting in in the event of being caught out in the rain when riding. Riding in wet conditions is still very dangerous due to slippery surfaces and can put stress on the wheel bearings and motors, not to mention you get wet and dirty when riding.
Anyone can use the Explore by Evolve app, however the over the air update features and the customise dial will only work on the GTR series boards due to Bluetooth connectivity.
Samsung 35e cells have an expected capacity drop of 40% after around 500 cycles
No, each battery uses different connectors to assemble to the motor controller and they cannot fit between each other.
The GTR board will be its fastest when the battery has full charge. As you use the skateboard the battery is losing power which results in a reduction in top speed during the ride. Top speed will slowly reduce as the battery loses power.
Heat protection will be activated when the motors or battery are extremely hot. Different riding styles can effect heat in different ways. For example, if riding on grass with consistent speed changes, for the board to have enough power to move the rider it must use maximum current which in turn heats up the motors very quickly which may cause the board to go into heat protection mode. If the rider mostly rides fast speeds on hard surfaces with small amounts of grass and hills for longer periods of time then the entire electric system heats up more evenly and will most likely not reach the heat protection modes. The motors do cool down very quickly by riding efficiently (holding a speed on hard surfaces) or letting it rest for a few minutes. The heat protection is necessary to protect the board from being over worked.
Having Trouble With Your Board?
Check out the troubleshooting section here first:
Troubleshooting GuideHave A Question Not Covered By The Above FAQs? Send Us An Email Using The Form Below: