If you’re experiencing problems with your board, don’t worry, we’re here to help. First, check out the troubleshooting guide below including all the helpful videos. If you required further assistance or spare parts, use the contact form below to seek advice. Try to be as detailed as possible and include pictures or videos. Most problems can be easily fixed by following the videos and guide below or by replacing a damaged part which we can ship to you.

TROUBLESHOOTING -GT SERIES

Remote Controller Error Messages

The GT Series has a built in diagnostics system that displays potential errors on the remote control LED screen. If you see an error message, this is what they mean:

Motor 1 err : Left motor failed or connector problem. Action: Check the wiring that connects the left motor to the motor controller.

Motor 2 err : Right motor failed or connector problem. Action: Check the wiring that connects the right motor to the motor controller.

Motor err : Left & right motor failed or connector problem. Action: Check the wiring that connects both motors to the motor controller.

Bat error : Battery communication problem. The diagnostics program cannot read the battery.Action: Check the connector from BMS to motor controller or change the BMS.

Bat drain : Battery voltage is low. Action: Re-charge the battery .

Maintain bat : The difference of battery cell voltage is becoming big. Action: maintain the battery by using the recharge tool (service centre) .

Bat Damage : The difference of battery cell voltage is too big. Action: replace the battery.

Diagnosing Motor Issues

If you’re having issues where your board motor is not spinning or one motor is not spinning, watch the video below. The objective of this troubleshooting video is to tell whether the issue is with the motor or with the motor controller.

How to Replace a Motor

If its confirmed that your motor is not working, this video will show you how to replace it once you get a new motor:

How to Replace the Motor Controller

If its confirmed that your motor controller is not working, this video will show you how to replace it once you get a new motor controller:

How to Fix Bearing Clicking Noises

If you’re having clicking noises coming from your wheels, chances are its caused by the bearings clicking. Watch the video below to fix:

How to Replace a GT Battery

If its confirmed that your battery needs replacing, this video will show you how to replace it once you get a new battery :

TROUBLESHOOTING -BAMBOO SERIES

Understanding the display lights on the hand remote:
  • red light solid = battery in board getting low, usually comes on with 30% remaining in the battery.
  • red light flickering = battery in remote needs to be changed.
  • green light is flashing = remote needs to be paired with board. To pair the remote with your board press the reverse button once.
  • green light is flashing = remote needs to be paired with the board. To pair the remote with your board press the reverse button once.
  • green light flickering = remote signal is set at maximum strength and range.
Understanding the signal lights on battery box:
  • 8 flashes = low power in battery
  • 4 or 7 flashes = controller problem. See the Drive Wheel Is Not Spinning Video below and if the problem persists contact us using the form below.
  • 3 flashes (must pull trigger firstly then wait two seconds for it to flash quickly) = motor or controller connection problem. See the Drive Wheel Is Not Spinning Video below and if the problem persists contact us using the form below.

Drive Wheel Is Not Spinning Video:

My board has completely stopped and the drive wheel is not spinning or seems stuck - please check each of the following steps
  1. Is the lamp on the battery flashing 8 times?  If so the battery is flat and the board needs to be charged.
  2. Is the battery indicator light on the remote flickering red?  If so replace the batteries.
  3. Is the green light flashing on the remote?  If so it needs to be paired with the board by pressing the reverse button once.
  4. Is the green light on the remote off?  If so there may be a connection problem. Please refer to our connection video for further instruction on how to fix the issue.
  5. If the problem still persists see our drive wheel is not spinning video and if that doesn’t get you back up and running contact us using the form below.

Checking Connections Video:

 

Drive Wheel Is Not Spinning Video:

My board is dropping in and out of connection/The power is cutting in and out - please check each of the following steps
  1. Make sure your hand is always gripping the remote while riding.
  2. Make sure you are not covering the top of the remote while riding as this can interfere with the reception.
  3. Make sure the board and remote batteries are not low.
  4. If the problem still persists please refer to our remote connection video for further instruction on how to fix the issue.

Checking Remote Connections Video:

 

My board is not charging/There is a green light on the charger but it should be red.
  1. Check that the plug and charging point from the charger are inserted fully and correctly.
  2. While the charger is plugged in try wiggling the charging point in the battery box slightly to see if the red light comes on.
  3. Check to see if the charger fuse in the battery box has blown.  Please check the video below.

Checking The Fuse Video:

The green light is flashing on my remote and the board is not working.

This means that the remote has lost pairing with your board.  Press the reverse button once to pair the board with the remote.

TROUBLESHOOTING - CARBON SERIES

My board has completely stopped and the drive wheel is not spinning or seems stuck - please check each of the following steps
  1. Is the lamp on the battery flashing 8 times?  If so the battery is flat and the board needs to be charged.
  2. Is the battery indicator light on the remote flickering red?  If so replace the batteries.
  3. Is the green light flashing on the remote?  If so it needs to be paired with the board by pressing the reverse button once.
  4. Is the green light on the remote off?  If so there may be a connection problem. Please refer to our connection video for further instruction on how to fix the issue.
  5. If the problem still persists see our battery case and connections video and if that doesn’t get you back up and running contact us using the form below.

Check Connections Video:

 

Check Battery Case Connections Video:

My board is dropping in and out of connection/The power is cutting in and out - please check each of the following steps
  1. Make sure your hand is always gripping the remote while riding.
  2. Make sure you are not covering the top of the remote while riding as this can interfere with the reception.
  3. Make sure the board and remote batteries are not low.
  4. If the problem still persists please refer to our connection video for further instruction on how to fix the issue.

Check Connections Video:

My board is not charging/There is a green light on the charger but it should be red
  1. Check that the plug and charging point from the charger are inserted fully and correctly.
  2. While the charger is plugged in try wiggling the charging point in the battery box slightly to see if the red light comes on.
  3. Check to see if the charger fuse in the battery box has blown.  Please follow this video.
The green light is flashing on my remote and the board is not working.
  1. This means that the remote has lost pairing with your board.  Press the reverse button once to pair the board with the remote.
  2. If the remote is still not paired please see our connection video.

Check Connections Video:

Still Can't Solve The Problem? Send Us An Email Using The Form Below:

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