Your Question May Have Already Been Answered Below. Please Review Our FAQs Before Sending Us A Message.

General FAQs About Our Boards

How Do You Control The Board?
The board acceleration is controlled by a wireless remote. To turn you use your body weight as you would a normal longboard skateboard.
How Do I Brake/Stop The Board?

To slow down you push the trigger forward on the handheld remote. The brake is firm when applied at medium to fast speeds and is very safe. The braking is softer at slow speeds and may not bring you to a complete halt. It has been designed to be as safe as possible.

How Fast Does It Go?

This varies depending on the rider weight, terrain and slope. On a good flat road/footpath the bamboo series and carbon street board can reach speeds of 35-38kms per hour. However the boards are not about speed more-so about carving and cruising.

Can I Ride The Board Up Hills?

Yes. The boards can handle small to medium inclines no problems. Again it depends on rider weight, terrain and how steep the hill is. It’s best to approach hills with some momentum for an easier climb. Constant hill riding is not advised as it puts strain on the motor.

How Long Does The Battery Last? How Long Does It Take To Recharge?

Bamboo street - up to 30km and 80mins recharge time

Bamboo AT - Up to 15km and 80mins recharge time

Carbon street - Up to 40km and 120mins recharge time

Carbon AT - Up to 30km and 120mins recharge time

These specs are tested on fairly flat ground with a few small inclines. Battery life depends on factors such as weight of rider, terrain, inclines and also the way the rider uses the trigger. On the AT boards, battery range can vary if PSI levels get below 40PSI.

 

How Many Recharges Can I Get Out Of My Battery?

Approximately 1000 full recharges.

What Wheels Can I Use On My Evolve Street Board?
We have THREE drive gears compatible with our bamboo series and carbon street boards that can be used with a variety of top shelf wheels. We'll be making more gears that are compatible with other wheels in the future but at this stage you can use the wheels below. 1. The Kegel Gear: Orangatan Kegel Wheels 80mm 80a (our wheel of choice) 2. The ABEC 11 Gear: Abec 11 83mm Flywheels Abec 11 76mm Flywheels 3. The Compatible Drive Gear: Evolve 77mm wheels Bustin Swift 77mm wheels Metro Express 77mm wheels Sector 9 81mm Race Formula wheels Sector 9 76mm Race Formula wheels The board come standard with the Kegel gear and the other two gears and selected wheels are available for purchase as optional accessories.

Is The Board Waterproof?
No, water damage will immediately void the board warranty. If you had to ride through surface water on roads/footpaths you should immediately dry the board off to avoid corrosion damage. Carving on wet surfaces may also make the board slide out from under your feet, so be careful of this.

How Do I Maintain My Board?
Maintaining your Evolve board is very simple. None of the electrical or mechanical parts need to be serviced. Just routinely checking that screws and nuts are tight, bearings are clean and rolling freely, rotating your wheels and keeping your board clean. See our maintenance section.

Can I Do Tricks On My Board?
You can slide on the board but take care that you don’t abuse the board in a way that will void your warranty. Please refer to our Store Policies page for more info.

What IS the Maximum Weight The Board Can Carry?
The limit we suggest is 100kgs. Over this weight and the board will loose some torque only noticeable on hills.

If I Ride With A Friend Who Also Has An Evolve Board, Will The Remotes Interfere With Each Other?
If the carbon boards ride very closely (within 1 meter) next to the bamboo boards its possible that you will loose signal for a split second. However riding Carbons together or the Bamboos together will never cause an interference between boards. The remote can only control 1 board at a time whilst riding.

Can I Kick Push Home If My Board Runs Out Of Battery?
Yes, the board has little resistance which enables it to roll when the power is off. This is a unique feature of our range of boards.

How Often Will I Need To Replace The Drive Belt?
We use the highest quality drive belts available on the market (Gates, made in UK), they are very quiet and durable. The belts should last a very long time and generally become better with age. If ever the belt does break due to wear and tear, replacing it takes a few minutes and they are available on our website.

How Loud Is The Evolve Board?
Our boards are extremely quiet to ride.

What Are The 2-in-1 Models?
Our boards can be converted from the Street version to the AT version and vice versa. Getting the 2-in-1 version means we will also give you the parts needed so you can swap between each setup quickly and easily so you can get the best of both worlds. <iframe src="https://player.vimeo.com/video/74278024?title=0&byline=0&portrait=0" width="500" height="281" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

FAQs About Online Orders

Do You Have A Retail Shop I Can Visit?
For the Asia region, we do not have any physical retail stores or retailer yet. Our boards are very niche products, and as such we do not maintain expensive retail spaces that will increase the final price of the boards unnecessarily. As such, all our boards are sold exclusively online via this website. We do have a stock warehouse and support center in Kuala Lumpur, Malaysia to ensure speedy delivery and adequate supply of spare parts for our customers. Speedy delivery and excellent customer support for our customers is our priority.
What are the delivery charges for orders from the Online Shop?
Malaysia & Singapore Our Asia distribution base is in Kuala Lumpur, Malaysia. Shipping for customers in this region will be overnight courier by land. You will typically receive your board within 2 work days from order. Delivery fees are US$60. Outside of Malaysia and Singapore Due to airline restrictions on shipping equipment with Lithium batteries, all orders to countries like Taiwan, Hong Kong, Indonesia, the Philippines…etc. Orders need to be manually processed and shipped by sea freight via a freight forwarder. Please contact us to learn more about the sea freight shipping process. It will take between 7-10 days to receive your board depending on location. Delivery charges will vary for each country.
Which payment methods are accepted in the Online Shop?
We accept payments through Paypal and major credit cards. A Paypal account is not required. If you do not have a Paypal account click on the "Pay with my credit or debit card" link on the Paypal checkout page.
How long will delivery take?
It normally takes 1 work day to assemble and pack your board for shipping. Shipping time can be as fast at 1 work day (Singapore and Malaysia) up to 7-12 days for International customers via sea freight.
How secure is shopping in the Online Shop? Is my data protected?
Yes, we do not store your payment information on our servers as checkout is done via Paypal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). For more information on security with paypal, visit this link.
What exactly happens after ordering?
After successfully completing the checkout process, we will receive your order and within 1 work day, we will proceed to assemble and pack your order for shipping. Once your board ships, we will send you a notification email with the courier tracking number. Shipping times will vary depending on location and shipping method. 
Do I receive an invoice for my order?
Yes, you will receive an email receipt of payment and if you create a free user account on our website, you will be able to view past and present orders including the order status by logging into the customer area on our website. 

Is There A Warranty?

Yes there is a 90-Day warranty. For more info please see our Store Policies page.

If There's A Problem How Will It Be Resolved?
If there is a problem with your board please check our troubleshooting guide here as we have detailed videos and instructions on how to fix most problems. If the problem still persists contact us here and we’ll get back to you asap. We will troubleshoot the issue with you remotely and if needed we will send you any replacement parts immediately. Please email us using the form above instead of using other channels like Twitter, Facebook or Whatsapp. All parts of the boards are modular. The parts are installed with screws and wire connectors and can be replaced easily with some simple guidance. For more information please refer to our Store Policies page.

FAQS About the New Carbon GT Board

How do the speed modes work?
The Evolve GT has FOUR speed modes. SLOW, ECO, FAST & GT. A lot of time has been spent refining each of these modes to perfectly match the mode selected and offer smooth consistent trigger control. While there is a lot involved, the most noticeable affect of each mode will be the torque. As a percentage, a rough guide to these is as follows: SLOW mode will offer around 20% of available power, with a limited top speed – perfect to learn on. ECO mode offers around 40% of available power, with more speed but limited to be ideal for cruising and achieving maximum range. FAST mode offers 60% of available power (still plenty!), and the full range of speed. Our preferred mode for the best balance of performance. GT mode offers the full 100% power available to attack the steepest hills and provide relentless acceleration! WARNING: FAST and GT mode offer performance capabilities not suitable for beginners AND can allow the rider to get in situations that may increase risk in operation. Riders must understand the power this board can offer must be respected for safe use.
Can I use the Evolve GT Remote with a non-GT board?
To offer GT level performance, we redesigned the skateboard from the ground up. The result is an all new design, with functionality not compatible with components outside the GT series design.
How Fast can I go on the Evolve GT
A lot of factors ultimately control speed. Weather conditions, surface conditions battery charge level, riding style, rider profile and significantly board setup. The GT series is available with a range of wheel options, as well as additional gearing options. A smaller wheel or bigger gear will offer more torque, whereas a bigger wheel or smaller gear will increase top speed. A rough guide for what to expect can be gauged in the following table, referencing gear options and some available wheel sizes.
Wheel Size (mm) Standard GT Gear (Km/h) 38 Tooth Gear (Km/h)
80 35 29
83 36 30
90 39 33
97 42 35
How can I get the best range from my skateboard?
ECO mode has been designed specifically for this purpose, and all our advertised ranges and testing has been conducted in this mode. Averaging 20kmh, with gentle trigger control and not exceeding speed much is the key. Our tests were carried out in mostly flat conditions, with an 80kg rider, and weight will affect this range somewhat with reference to this. Ensuring proper charging and board maintenance will also give the best opportunity for a long ride!
Is the Evolve GT waterproof?
In testing, the board held up quite well to instances of water. However due to the greater issue that comes with wet conditions – slippery surfaces – we have decided not to state waterproofing a priority feature in our design. A greater priority to Evolve is safe use of our boards. With the power available from the GT, combined with slippery conditions, our testing showed high potential for involuntary safety risks using electric skateboards in wet conditions. For this reason, we strongly advise against use in wet environments.
What skate wheels can I use on the Evolve GT?
Our current favourite is our own Evolve GT Street wheels. We took the best bits of our favourite wheels and mashed them together for a wheel perfect for our electric skateboard! But if black isn’t your colour, we still have a large selection to choose from! We have drive gears for the Orangatang Kegel wheels, and gears that work with the ABEC11 Flywheel hubs. These wheels come in quite a few variations so there are sure to be a set perfect for you! We also have plans to expand options, so stay tuned for future developments!

Can I use other AT Wheels or Tyres on the Evolve GT?

We designed the 7” Evolve AT wheels to be long lasting, high grip all terrain wheels. They are the perfect complement to the Evolve GT series. We have tested MBS 8” tyres on our hubs with success, but the hubs are not compatible with the standard bearings offered with the GT quick change setup. Similar tyres may work, we advise checking for wheelbite before any use with unmentioned tyres.

Will the GT 7” tyres work on my previous gen board?
In short, sort of. Our tyres will fit on the MBS hubs used in our previous carbon series, but we have not designed a new drive gear yet. The 7” tyre will offer more torque and better off track torque, at the expense of top speed. 5kmh drop in speed has been seen in testing.

Can I upgrade my current board to Evolve GT setup and performance?
As the GT is an all new design, we are not able to upgrade previous generation boards to this setup. Both the electronics and physical design are significant to the performance of the GT – we required a complete redesign that will not be compatible with previous generation boards.

Can I ride the board up hills?
Yes. The boards inclines of up to 25% gradient, in other words INSANELY STEEP for the GT series boards. Riding on hills can be very dangerous, what goes up must come down! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.

How long will the battery last and how long does it take to recharge?
Bamboo street - up to 30km and 80mins recharge time Bamboo AT - Up to 15km and 80mins recharge time Carbon street - Up to 40km and 120mins recharge time Carbon AT - Up to 30km and 120mins recharge time Carbon GT Street - Up to 50km range depending on conditions Carbon GT AT - Up to 30km range depending on conditions These specs are tested on fairly flat ground with a few small inclines. Battery life depends on factors such as weight of rider, terrain, inclines and also the way the rider uses the trigger. On the AT boards, battery range can vary if PSI levels get below 40PSI.

Having Trouble With Your Board?

Check out the troubleshooting section here first:

Troubleshooting Guide

Have A Question Not Covered By The Above FAQs? Send Us An Email Using The Form Below:

Fields marked with an * are required